Please note that all shipping estimates are from the date of shipment. You will receive an email notification from us when your order has shipped. Please note that we are not responsible for additional charges imposed by the receiving country, such as VAT or customs clearance fees. These are decided by the recipient's country and are unfortunately out of our hands. If you are concerned about possible fees, please check with your local postal service prior to ordering. Free shipping is available for orders over $100 within the continental United States only. This offer excludes all addresses outside the contiguous US. We wish we could include them, but unfortunately, it's just not possible. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you have any questions or concerns, please call our toll free phone at (800) 482-2841 or email us at firstname.lastname@example.org